RETURN POLICY
We want you to feel absolutely thrilled about your purchase with us. But we also understand things happen from time to time. So we made a simple and fair return/exchange policy to make things easy:
- You have up to 14 days to initiate a return of an item from the date your package is delivered.
- The item must be unused and includes all original packaging such as hangtags and shirt labels.
- Cost of the return shipping labels will be deducted from your original payment method prior receiving your refund.
Return/Exchange Instructions
- Send us an email to your friend@artifactclimbing.com with your return/exchange request. Please include a copy of your receipt.
- Print the return shipping label that we will email you.
- Place the items in the original or similar packaging, tape the return label on the packaging, and mail it out.
- Once we have received the package and approved the quality of the item, we will issue your refund. You should receive your refund in your bank account in about 3-5 business days.