We want you to feel absolutely thrilled about your purchase with us. But we also understand things happen from time to time. So we made a simple and fair return/exchange policy to make things easy:

• You have up to 14 days to initiate a return of an item from the date your package is delivered.
• The item must be unused and includes all original packaging such as hangtags and shirt labels.
• Cost of the return shipping labels will be deducted from your original payment method prior receiving your refund.

Return/Exchange Instructions

1. Send us an email to your friend@artifactclimbing.com with your return/exchange request. Please include a copy of your receipt.
2. Print the return shipping label that we will email you.
3. Place the items in the original or similar packaging, tape the return label on the packaging, and mail it out.
4. Once we have received the package and approved the quality of the item, we will issue your refund. You should receive your refund in your bank account in about 3-5 business days.